As someone who raises funds to cover living and ministry expenses the local flower shop reminded me of an important lesson – make follow-up personal.
Last Saturday, while running errands, I somewhat spontaneously decided to stop by a local florist to purchase a dozen roses for my wife.
Mid-week, I received a personal card in the mail from Ann, the woman who sold me the flowers. “Wow,” I exclaimed to my wife, “that’s impressive!” As someone who buys based on good customer service, this company definitely has it going for them. Fifty-four cents of postage and three minutes of employee time will definitely go a long way in getting my return business.
Of course, in her card, Ann also reminded me that she could help meet my floral needs at Valentines day. I don’t mind the shameless plug for Valentines, this company wants my business and I like that. It shows me they care about having me purchase there again.
Makes me wonder why I often struggle to write that thank yous for donations of any size to our ministry, especially when helping students discover Jesus is way more exciting to get a card about than a dozen roses.
2 thoughts on “What the flower shop taught me about donor follow-up”
Great post. I just received a call today from the guy I buy my firewood from and he ask me how the wood was burning and if I wanted to order for next year. That is customer service! He has my business.
Writing thank you cards now…